FAQs
HOW DO I GET IN TOUCH WITH CUSTOMER SERVICE?
Our friendly Customer Service team would love to hear from you, so please do get in touch by clicking on our Contact Us section and filling out the contact form.
Or contact us via phone on 0333 090 3260
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal and all major credit cards: Visa, American Express, Mastercard.
WHY HAS MY PAYMENT DECLINED?
Payment can be declined for a number of reasons. Try checking the details to ensure that the card details such as the start date, and card type are correct
and that your billing address is the same address registered to the card.
If the problem persists, try contacting your bank or card issuer.
If you are still experiencing problems, please contact our Customer Service team.
HOW CAN I CANCEL OR CHANGE MY ORDER/ADDRESS?
You can cancel or change your delivery address by contacting our Customer Service team. You will need your order number and email address to hand.
Your order can be cancelled or changed at any time until it has been dispatched.
WHEN WILL I RECEIVE MY ORDER?
If the item is in stock then we aim to ship this within 48 hours of the order being placed.
If the item is made to order then this will depend on the supplier. More information on the lead time can be found on each product page.
If the item order is over-sized, a specialist logistics company will contact you 24-48 hours prior to arrival to arrange delivery.
CAN I TRACK MY ORDER?
Quite often our couriers produce a tracking code which we can pass onto our customers to allow them to track progress.
If the order has been dispatched via one of our over-sized delivery handlers, tracking is not always available.
WHAT IF MY DELIVERY ARRIVES DAMAGED?
In the unlikely event that your purchase(s) are damaged in transit, please firstly refuse to sign for the item and send it back if it is visibly damaged before accepting delivery.
If it is only noticeable once opened, please send us an email with photographic evidence.
We will then arrange collection and a replacement with you.
Damages must be reported within 24 hours of receipt of delivery.
Our friendly Customer Service team would love to hear from you, so please do get in touch by clicking on our Contact Us section and filling out the contact form.
Or contact us via phone on 0333 090 3260
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal and all major credit cards: Visa, American Express, Mastercard.
WHY HAS MY PAYMENT DECLINED?
Payment can be declined for a number of reasons. Try checking the details to ensure that the card details such as the start date, and card type are correct
and that your billing address is the same address registered to the card.
If the problem persists, try contacting your bank or card issuer.
If you are still experiencing problems, please contact our Customer Service team.
HOW CAN I CANCEL OR CHANGE MY ORDER/ADDRESS?
You can cancel or change your delivery address by contacting our Customer Service team. You will need your order number and email address to hand.
Your order can be cancelled or changed at any time until it has been dispatched.
WHEN WILL I RECEIVE MY ORDER?
If the item is in stock then we aim to ship this within 48 hours of the order being placed.
If the item is made to order then this will depend on the supplier. More information on the lead time can be found on each product page.
If the item order is over-sized, a specialist logistics company will contact you 24-48 hours prior to arrival to arrange delivery.
CAN I TRACK MY ORDER?
Quite often our couriers produce a tracking code which we can pass onto our customers to allow them to track progress.
If the order has been dispatched via one of our over-sized delivery handlers, tracking is not always available.
WHAT IF MY DELIVERY ARRIVES DAMAGED?
In the unlikely event that your purchase(s) are damaged in transit, please firstly refuse to sign for the item and send it back if it is visibly damaged before accepting delivery.
If it is only noticeable once opened, please send us an email with photographic evidence.
We will then arrange collection and a replacement with you.
Damages must be reported within 24 hours of receipt of delivery.